---
title: Help Is Now Built Into Your PromoLink Portal
description: Click Support at the bottom of the left menu in PromoLink to search guides, ask the Answer Bot, send tickets and follow replies without leaving your work.
image: https://www.promolink.io/hubfs/support-mockup-option-A-portal-2.png
---
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[← Back to blog](https://www.promolink.io/blog) [Read next: How to Stop Typing PDF Purchase Orders by Hand](https://www.promolink.io/blog/how-to-stop-typing-pdf-purchase-orders-by-hand)
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# Help Is Now Built Into Your PromoLink Portal
Click Support at the bottom of the left menu in PromoLink to search guides, ask the Answer Bot, send tickets and follow replies without leaving your work.
 PromoLink Support November 12, 2026 2 min read
On this page
Getting help with PromoLink now happens right inside the portal. Click **Support** at the bottom of the left menu and a help panel opens on the side of your screen, so you keep your place in your work. There's no separate login: everything stays in PromoLink.
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*Narration voice is AI-generated.*
## What can I do from Support?
1. **Search PromoLink Help.** Step-by-step guides for Sales Order, Purchase Order, Product Manager, Storefront and more.
2. **Ask the Answer Bot.** Type a question and get an answer from our guides, with links to the full articles.
3. **Send a ticket.** Reach our support team without leaving the page you're on.
4. **Follow your tickets.** See the status and every reply under My Tickets.
## How do I send a ticket?
Choose the module your question is about and the type of request (bug report, how-to question, feature request, billing and more). You'll get a confirmation email with your ticket number. That email is only a receipt, so please don't reply to it.
Our replies come from [support@createanapi.com](mailto:support@createanapi.com), and you can answer them by email or in My Tickets.
## Can I still email support?
Yes. Write to [support@createanapi.com](mailto:support@createanapi.com) and it becomes a ticket too. Can’t sign in to PromoLink? Send us a ticket from our [ticket form](https://createanapi.zohodesk.com/portal/en/newticket) or by email.
Next time you have a question, click **Support** at the bottom of the left menu.
The PromoLink team
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PromoLink Support
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Contents
On this page
End-to-end platform that manages your entire promo workflow.
One ecosystem. Every connection.
Modular when you need it.
[Book a demo](https://www.promolink.io/request-a-demo)[Read our blog](https://www.promolink.io/blog)
##### Distributors
[Overview](https://www.promolink.io/distributors) [Solutions](https://www.promolink.io/distributor-solutions) [Integrations](https://www.promolink.io/integrations)
[Sales Team Suite](https://www.promolink.io/sales-team-suite-distributor) [Storefront Suite](https://www.promolink.io/storefront-suite-distributor) [AI PDF Order Entry](https://www.promolink.io/ai-pdf-order-entry)
[Pricing](https://www.promolink.io/distributor-pricing)
##### Decorators
[Overview](https://www.promolink.io/decorators) [Solutions](https://www.promolink.io/decorator-solutions) [Integrations](https://www.promolink.io/integrations)
[Sales Team Suite](https://www.promolink.io/sales-team-suite-decorator) [Storefront Suite](https://www.promolink.io/storefront-suite-decorator) [AI PDF Order Entry](https://www.promolink.io/ai-pdf-order-entry)
[Pricing](https://www.promolink.io/decorator-pricing)
##### Suppliers
[Overview](https://www.promolink.io/suppliers) [Integrations](https://www.promolink.io/integrations)
[Supplier Product Manager](https://www.promolink.io/suppliers-product-manager) [EPO Solution](https://www.promolink.io/electronic-purchase-order) [SAGE Integration](https://www.promolink.io/sage-integration) [AI PDF Order Entry](https://www.promolink.io/ai-pdf-order-entry)
[Pricing](https://www.promolink.io/supplier-pricing)
##### Modules
For distributors & decorators
[ShowCase](https://www.promolink.io/showcase) [Sales Order](https://www.promolink.io/sales-order) [Storefront](https://www.promolink.io/storefront) [Purchase Order](https://www.promolink.io/purchase-orders)
[Supplier Index](https://www.promolink.io/supplier-index)
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